Lightcloud
  • Introduction
  • General
    • Introduction
    • Terminology
    • Installation
    • Using Lightcloud with Emergency Fixtures
    • Security
    • Contact Lightcloud
    • Deployment Guide
  • Lightcloud Application
    • Devices
    • Organize
    • Control
    • Energy
    • Scenes
    • Schedules
  • Lightcloud Devices
    • Lightcloud Gateway
    • Lightcloud Controller
    • Lightcloud Sensor
    • Lightcloud Daylight
    • Lightcloud Dimmer
    • Lightcloud Touch
  • Frequently Asked Questions
    • How many devices can one Gateway handle?
    • Is a Gateway required for every Lightcloud application?
    • What are the 6 wires coming out of the Controller and the Sensor?
    • What is the maximum LED load a controller can safely switch?
    • Can Lightcloud be used with non-RAB fixtures?
    • Will Lightcloud work with fluorescent lighting?
    • Can Lightcloud work with other types of dimming than 0-10V?
    • Will Lightcloud control LED retrofit lamps?
    • Will Lightcloud control other loads than LED lighting?
    • Do you need a Lightcloud Controller for each luminaire?
    • What type of sensor is the Lightcloud Sensor?
    • How does a contractor test the Controller/Sensor to see if it is wired correctly?
    • What do the 3 light indicators on the Gateway mean?
    • What do the lights on the Controller mean?
    • How far does the signal travel through walls inside the building?
    • Can you daisy-chain the 0-10V wires from fixture to fixture and then to the Controller?
    • How do you know how many fixtures (how much LED load) to put on one Controller?
    • Can the power to a Controller use a shared neutral?
    • What if you don’t have a dedicated neutral to the load? What do I do to monitor load?
    • Where should the Gateway be located in the building?
    • What does the contractor need to do once they have received Lightcloud parts and are ready to instal
    • What are the most common mistakes made by electrical contractors when they install Lightcloud?
    • How many Zones and Scenes can the Lightcloud Dimmer control?
    • Lightcloud includes 10 years of Lightcloud Service. What happens after 10 years?
    • What are the Lightcloud Support hours?
    • Is Lightcloud compatible with existing third-party controls?
    • Where can I find pricing information?
    • What happens to Devices when they lose power?
    • For daylighting, Title 24 requires multiple daylighting zones. Can Lightcloud accommodate this?
    • What colors are the Controller and Touch available in?
Powered by GitBook
On this page
  1. Frequently Asked Questions

What are the Lightcloud Support hours?

PreviousLightcloud includes 10 years of Lightcloud Service. What happens after 10 years?NextIs Lightcloud compatible with existing third-party controls?

Last updated 6 years ago

Lightcloud Technical Support is available 8am-8pm Eastern Time. Call 1-844-LIGHTCLOUD (1-844-544-4825) or email any time.

support@lightcloud.com